These terms apply to your membership at Hive Fitness Center, your use of the gym, the sauna and the ice bath, and to the Hive app and this website. The gym is run by HIVE D.O.O.E.L. Skopje (ХИВЕ ДООЕЛ Скопје), Londonska 4/6, Skopje – Karposh, EMBS 7945914. By creating an account or buying a plan, you agree to these terms.
Your account
- One account per person. Keep your details correct, and keep access to your email, since that is how you sign in.
- Your membership, QR code and access card are personal. Don't give them to anyone else or let anyone in with them.
- We may suspend or close an account that is used by someone else, used to cheat the entry system, or whose holder seriously or repeatedly breaks these terms.
Plans
- Gym only covers the gym. Full access adds the sauna and the ice bath.
- All opening hours plans let you in at any time the gym is open. Off-peak plans let you in until 16:00; that is the last entry time, and you don't have to leave by then.
- A day pass covers the gym for one calendar day. Sauna for a day adds the sauna and ice bath to your gym plan for one calendar day.
- Current plans and prices are on our website and in the app.
Paying and renewing
- You pay at reception, in cash or by card. Your plan starts once it is paid.
- When your paid period ends, the entry system stops letting you in until you renew.
- If you renew before your plan ends, the new period starts when the current one ends, so you lose no days. If you renew after it has ended, the new period starts on the day you renew.
- If we change our prices, renewing keeps the price you were paying.
- Plans can't be paused.
Yearly plan paid monthly
This plan is a commitment for one year, paid in monthly payments. If you end it before the year is over, you pay 30% of the price of the remaining months, at once.
Refunds
We don't refund unused time. The exception is when we can't provide the service: if the gym has to close for longer than a few days in a row, other than for holidays we announced, we extend your plan or refund the days you missed.
Entry
Scan the QR code in the app, or your access card, at the entrance and again at the exit. Access cards are free, and so are replacements. Reception can deactivate a lost card.
Sauna and ice bath
- The sauna is used in booked slots. Book in the app or at reception, with a plan that includes the sauna or a sauna-for-a-day. How far ahead and how often you can book is shown in the app.
- Enter during your slot: the sauna door only opens for a booking in the current slot. You can cancel a booking at any time, free of charge.
- The ice bath needs no booking.
Health and safety
You are responsible for your own health and safety. Train within your limits, use the equipment as intended, and check with a doctor before training or using the sauna or the ice bath if you have a health condition or are unsure. We are not responsible for injuries caused by your own actions, for example lifting more than you can handle or slipping, except as far as the law makes us liable.
Follow the instructions of our staff and the rules posted in the gym. We may ask anyone who puts others at risk or ignores these rules to leave.
Lockers and belongings
The changing rooms have lockers that you lock with a code you choose and open with the same code. You are responsible for your belongings and for remembering your code. We are not responsible for lost, damaged or stolen items, except as far as the law makes us liable.
Opening hours and closures
Our opening hours are on the website and in the app. The gym may close on public holidays or for maintenance; we announce this in advance on the website and in the app.
The app and the website
We keep the app and the website working as well as we can, but we can't promise they will always be available or free of errors, and we may change their features. Don't misuse them, for example by trying to get around the entry system or to access other people's data. Our name, logo and content belong to HIVE D.O.O.E.L. Skopje.
Ending your membership
You can delete your account at any time in the app, under Settings > Delete account. Your plan ends at once and unused time is not refunded; if you are on a yearly plan paid monthly, the payment for ending it early still applies. How we handle your data is explained in our privacy policy.
Changes to these terms
We may update these terms. If a change affects your membership, we tell you in the app before it applies. The date at the top shows the latest version.
Law and disputes
These terms are governed by the law of North Macedonia. Disputes go to the competent court in Skopje. Nothing in these terms limits your rights as a consumer under the law.
Contact
Questions about these terms: info@hivefitnesscenter.com.