Need help with the Hive Fitness app or your membership? Send us a message through the contact form or write to info@hivefitnesscenter.com, and we'll reply by email. You can also ask at reception, at Kozara 15, Skopje, during opening hours.
Signing in
- The app signs you in with a 6-digit code sent to your email. The code is valid for 10 minutes; if it has expired, ask for a new one.
- No code? Check your spam folder.
- If you joined at reception, sign in with the email address you gave there.
Changing your email
Your email is how you sign in, so it can't be changed in the app. Write to us from your current address and we'll help.
Entry
- Show the QR code in the app at the entrance and at the exit.
- No phone? Reception gives you an access card, free of charge. If you lose it, tell reception and they'll give you a new one, also free.
Membership and payment
The app shows your plan and when it ends. You pay for and renew your plan at reception, in cash or by card.
Sauna
Book and cancel sauna slots in the app, or at reception.
Language
Change the app's language under Settings > App language.
Deleting your account
See Delete your account.